Mr. Johnson Furniture
Last updated: 6 September 2026
We want you to be satisfied with your purchase. Because our products are large, imported furniture and security doors, returns are limited.
Eligible Returns
- Items that arrive damaged, defective, or significantly different from the description/photos.
- You must notify us within 48 hours of delivery (call/WhatsApp +234 904 453 0230 or email mail@mrjohnsonfurniture.com) and provide clear photos or a short video of the issue.
Non-Returnable Items
- Goods accepted in good condition after delivery.
- Items damaged by the customer after delivery.
- Clearance/sale items marked as final sale (unless faulty on arrival).
Process
- Contact us within 48 hours of delivery with order details and evidence of the problem.
- We will arrange inspection (by our team or photos).
- If approved, we will repair, replace, or offer a suitable solution. Full refunds are rare and usually only applied when repair or replacement is not possible.
- Approved return collection is arranged by us. The item must be in original packaging where possible and unused.
Free Maintenance :
We provide free routine maintenance for one year after purchase. This covers normal wear under the terms of our guarantee and is separate from returns for delivery defects.
Delivery Notes :
Please inspect goods carefully on delivery before signing. Once you accept and sign for the delivery in good condition, later cosmetic complaints are generally not covered as returns. For questions or to start a claim:
WhatsApp / Phone: +234 904 453 0230
Email: mail@mrjohnsonfurniture.com
This policy may be updated as time goes by.